Application Purpose
Software to enable you to respond to complaints and feedback, quickly and consistently.
All sporting bodies will endeavour to have procedures in place for managing complaints in a fair and proportionate manner. Complaints may arise for a number of reasons and may just be about raising a query or addressing a serious concern.
To help administrators in all sports, Globocol has designed a bespoke software application to facilitate a transparent and efficient means of handling complaints from members or registered organisations. It can be used as a stand alone module or integrated with other Globocol sport integrity applications.
This is not an application to manage disciplinary matters. It has been designed to help sports governing bodies to provide clubs, members, participants and spectators with an optimal level of service and support.
Application Description
A software application to record, investigate and resolve complaints.
Globocol’s Complaints Application for Sport enables you to create a record of the details of complaints and feedback, each of which will have a unique identifying number. To aid analysis and reporting there are dropdowns for Category and Severity of each record. Other features include:
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Task Management - Set alerts, record notes, add cost estimates, create emails, attach files to the case and assign tasks.
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Dashboards - Get real time information about trends and performance.
You can also aggregate data for board reports by
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Category
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Complainant
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Subject
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Date Received
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Days to Close
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Severity
We are committed to high standards of security, privacy and transparency. Globocol systems are fully GDPR compliant. We have also reviewed our suppliers for compliance with GDPR.
The application uses dual-factor authentication at login and tracks relevant staff credentials. For UK clients, data is hosted at our nominated UK Data Centre with a UK helpdesk. For non-UK clients, if UK hosting and help desk services don’t meet specific national, legal or organisational requirements, Globocol will arrange a bespoke service to cater for that.
System data has multiple levels of back-up. You can also apply “soft-delete” functionality to recover unwanted deletions.
Placing all your reports and case documents in a single secure environment considerably reduces the risks to data privacy inherent with the use of multiple systems and devices, both online and offline.
Globocol is ISO 27001:2022 certified. This is the world's best-known standard for information security management systems (ISMS). Security specialists CRK Consulting Limited act as independent advisors on best practice to ensure our ongoing compliance with data protection legislation and to keep us alert about possible information security threats.
Streamline your complaint management process and enhance member experience.
Your time matters when responding to feedback and complaints. Globocol’s Complaints Application for Sport is an easy-to-use solution to record complaints, log calls, assign tasks, track progress, send messages, attach files, create charts and report results. It is a web-based solution, so you can access all your records, documents, emails, and phone calls in real time from anywhere, anytime. You also have a Complaint Diary with automatic notifications when a complaint is reaching its scheduled closure date.
The benefits to your organisation are manyfold:
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Improve productivity
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Reduce risk
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Change behaviour
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Protect reputation
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Ensure compliance
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Improve performance
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Drive engagement
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Prevent surprises